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General Online Store


E-commerce products are sold by Glimmering Deep Design Y-3012557-6.


Product prices include VAT. We reserve the right to change prices and postage.


Payment


Payment Service Provider


Checkout acts as a payment broker and payment service provider. Pursuant to the Transitional Provision of the Payment Institutions Act, the service is entered in the Register of Payment Institutions maintained by the Financial Supervisory Authority. Checkout is a service maintained by Checkout Finland Oy (Business ID 2196606-6).


More information about payment methods: https://checkout.fi/en/


And invoice and installment services MASH.




How to order

The products are usually ordered via the Internet at www.glimmeringdeepdesign.fi.


All orders will be confirmed by email indicating the price of the order, shipping costs and the products ordered. In order to receive an order confirmation, you must provide an email address when ordering.


The Customer undertakes to comply with the terms of delivery applicable to each order.


The customer is responsible for the correctness of the contact information. If the parcel is routed to the wrong location due to an incorrect postal code or phone number, the customer will be charged for the re-shipping of the parcel. So it is important to check the information.




Shipping and delivery costs

Products are usually shipped within 1-3 business days. Please contact me if your order is in urgent need.


Mail usually takes 1-7 business days. Exceptional delivery times can be found on the e-commerce front page.


The cost of the letter is 3.50 €


Small package, delivered with letter mail home. Includes tracking.

€ 5.20

2-5 business days

Mail parcel or parcel machine

6.50 €

1-3 business days


We also ship abroad. Shipping costs by weight.




Returns

The consumer has the right to return unused products within fourteen (14) days of receipt of the product (s). The returned product and product packaging must be in the same condition as received.


The purchase price of returned products will be refunded in full. If the value of the order after the return is less than 100 €, the postage-free condition is no longer fulfilled and the merchant has the right to deduct the postage from the refundable amount. E-commerce has the right to collect the amount corresponding to the depreciation of the goods if the goods have undergone significant changes or depreciation.


A non-retrieved package is not a refund. Unshipped shipments will be deducted for both shipping and return.


Return and shipping costs are the customer's responsibility.


ALWAYS contact the seller (glimmeringdeep@gmail.com) to agree on the details of the return BEFORE the return. When returning, you must submit a return form, which you will receive when you agree on your return.


REMEMBER TO REQUEST A RECEIPT FOR YOUR RETURN! If the package is lost on the way, it is the responsibility of the Posti or Matkahuolto and you have a document showing your customer return.




Defective products, faulty deliveries


Notification of defective delivery or defective product must be made within 14 days of receipt. If the package is damaged in the mail, the product must be immediately mailed to the post office.


The cost of returning defective or defective products will be reimbursed by the Merchant.


ALWAYS contact the seller (glimmeringdeep@gmail.com) to agree on the details of the return BEFORE the return.


REMEMBER TO REQUEST A RECEIPT FOR YOUR RETURN! If the package is lost on the way, it is the responsibility of the Post or Matkahuolto and you have a document showing your customer return.



Customer service

If you have problems placing an order or shipping, please contact our customer service at glimmeringdeep@gmail.com.


Phone: 045-2274066




We reserve the right to change our terms of delivery. Prior to placing an order, the customer must read the applicable delivery terms.


Glimmering Deep Design handles all customer information with complete confidentiality.


Glimmering Deep Design vows not to disclose customer information to a third party.